Located 45 miles north of New York City in the Hudson Highlands, Bear Mountain Inn is nestled in Bear Mountain State Park, Bear Mountain, New York. Guest Services operates the historic Bear Mountain Inn built 1915, the A.K. Morgan Overlook Lodge, four Stone Cottages, picnic pavilion, Stand 10, Cliff House and the Merry Go Round and Pavilion. Bear Mountain State Park features picnic groves, rowboat docks, a swimming pool and bathhouse, nature trails, an ice-skating rink, basketball court, Trailside Museums and Zoo, Iona Island Estuarine Reserve and Bird Refuge, Perkins Tower. Bear Mountain State Park is an ideal location for corporate retreats, family reunions, team building events and romantic getaways. The spectacular views from the catering facilities make the Bear Mountain Inn Complex an ideal spot for weddings and other special events. Visit www.visitbearmountain.com to learn more. JOB SUMMARY The Front Desk Attendant must have the ability to perform all desk attendant functions including checking guests in and out, reservations, and switchboard. ESSENTIAL FUNCTIONS · Provide administrative, reception and program support to management and staff. · Manage phone activity including providing general knowledge to callers. · Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. · Register and assign rooms to guests. · Provide quotes for room rates and up-sell the guest when possible. · Assist in coordinating the Front Desk and the Housekeeping Department. · Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. · Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. · Responds to guest inquiries. · Resolves guest complaints within scope of authority, otherwise refer the matter to the management. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE · High School Diploma preferred. Minimum of at least 16 years of age. · Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. · Computer proficiency. · Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. · Ability to arrange and coordinate schedules for reservations. · Excellent interpersonal, administrative, telephone and other communications skills. | 
